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Valenta BPO UK > Blog > What to Look For In An Outsourcing Company

Irrespective of the size or age of a business, companies often need to resort to outsourcing services for their business functions. In today’s fast-paced business world, growth plans for a business cannot really work without efficiently managing all processes and a professional outsourcing company can often prove to be helpful in more ways than one. However, choosing a less than ideal outsourcing partner can have a significant negative impact. That is why, it is very important to keep in mind certain rules that can help you pick the right firm. Let’s take a look at six major steps that would help you make the right choice while outsourcing your business tasks.

Ask for references and testimonials:
Nothing beats experience in the world of outsourcing and the first step in choosing a firm for your outsourced needs is to see what others are saying about that firm. It is important to make sure that you read authentic testimonials about the experiences that their previous clients have had. It is important to ask for references from other professionals in order to make sure that you land authentic reviews and opinions about a particular firm.

It is also crucial that you look for companies who clearly list out details like employee names and titles in a professional manner on their website. Anonymous groups may not always be as credible. Transparency is the key here and you should be able to get all your relevant questions answered in order to make sure you are outsourcing to the right provider.

 

 

Things to look for in an outsourcing partner

Sample work/ trials:
Once you have shortlisted the firms that you may want to work with, you should always ask them for samples of work they have done for previous clients. Genuine professionals will never hesitate in providing samples or giving you a glimpse of their work quality before you actually let them take over a project. Asking for samples or trial jobs also ensures that you get a clear picture of their style of work and decide if that is how you would like your project to be handled.

Inquire about details of their IT infrastructure:
A good outsourcing company should be able to provide their clients with a Network Diagram. This is sufficient to understand their IT infrastructure and also helps in building the trust that you need for starting a project with a new set of professionals.  If the infrastructure, including hardware, software, and systems are not reliable, you’ll be in for a lot of frustration. That is the reason why you need to get a fair idea of these details before you decide to work with them.

Ask for the right certifications:
Another important aspect about choosing the right outsourcing company is to ask for their ISO certifications, and any other compliance certifications that might be relevant to your line of work or to your industry.

 

Choosing the right outsourcing partner

Visit the Facility:
It is important to evaluate the professionals you would be trusting with your outsourced business. And the best way to do so is by paying them a visit. Irrespective of how many resources you are planning to hire, it is always a smart idea to visit the center and meet the staff who would be handling that project. This also lets you get a good feel of the workplace and the work culture. This is also important for your peace of mind as you would be able to get a first-hand experience of the operations going on at the facility.

Costs and expenses:
Finally, once you are satisfied with the rest of the details related to your outsourcing service provider, it is time to work out the costs and expenses that would be involved as per the outsourcing services that you need. Effective communication is the key here. Also, it is wise to get quotations from other professionals so that you get a clearer picture of the cost trends in the industry. Remember that before finalizing an outsourcing partnership with a firm, both parties are clear about and agree upon the costs and expenses involved. This can prevent a lot of misunderstanding and complication at later stages.

Following these tips can help you choose the right outsourcing partner and move on to the next steps of a long-term relationship. At Valenta, we abide by all ethical guidelines that are necessary for a healthy professional relationship. Feel free to get in touch with us with your concerns and outsourcing plans.

 

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