Valenta BPO UK > Industries > Travel & Hospitality

Tourism & Hospitality

At Valenta, we offer a variety of services across the tourism and hospitality industries that enable our clients to gain a competitive advantage. Our resources are quickly accessible, highly skilled, and available 24/7, ensuring your business can provide the highest level of customer service.

We assist all business types from small coffee shops to large enterprises operating internationally. From first client contact right through to the end of the service cycle, we can relieve bottlenecks and achieve improved outcomes for your business. 

Valenta's Tourism & Hospitality Solutions

Finance & Accounting
  • Procure to Pay
  • Order to Cash
  • Record to Report
Customer Experience
  • Trade promotions management
  • Customer relationship management
  • Loyalty programs
  • Order management
Analytics
  • Research planning
  • Supply chain and merchandising
  • Consumer analytics
  • Research
  • Customer analysis
Human Resources
  • Payroll administration
  • Full cycle recruitment
  • Employment screening
  • Candidate sourcing
  • Pensions and employee benefits
  • Workforce management
  • Employee engagement
Supply Chain Management
  • Sourcing & procurement
  • Demand & supply planning
  • Logistics management
  • Operations support
  • Inventory management

Sales & Marketing

Pre-sales
  • Targeted marketing
  • Campaign management
  • Customer management
  • Proposal management
  • Admin support
sales
  • Data management
  • Order receipt and entry
  • Order admin and fulfillment
  • Customer invoicing and billing
  • Order analytics
Post sales
  • Warranty management
  • Service management
  • Spare parts management
  • Maintenance repair
  • Operations

Who we work with

Hotels

Resorts

Restaurants

Bars & Cafes

Nightclubs

Coffee Shops

Cruises

Casinos

Online Travel Agencies

Car Rentals

Travel Agents

Tour Operators

What do our client's say?

  • Since engaging Valenta, we’ve been able to take on a much higher work load. We’ve been able to bring someone into the team for a lower cost, but without compromising on that quality of work. Outsourcing has been a great solution compared to hiring somebody locally. It’s a lot more cost effective and it’s easy to do.

    Natalie Gillies and Clare Harding
    Arthur J Gallagher
  • Valenta has been great, because it allows us to expand and contract our operations, depending on the time of the year, very effortlessly and inexpensively. It’s allowed us to make decisions that we know we can scale quickly on because we know that Jayesh and the Valenta team will be there for us.

    John Pollock
    Financial Gravity

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