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Data Security

Valenta BPO UK > Data Security

Data Security

GLOBAL STRATEGIES, INSIGHT-DRIVEN TRANSFORMATION

We realise data security is of utmost importance to clients considering the tremendous impact it has on their business and future growth prospects. At Valenta BPO we are an ISO 27001 certified, ISO 9001 certified and GDPR Compliant outsourcing company. Our offices and systems adhere to international best practices for information security management. We have in place a range of physical and non-physical controls to ensure our company and client data is not compromised.

Physical Controls

  • Biometric scanners and access card based security for employees and visitors entering the office
  • CCTV based monitoring of office premises
  • All computer systems are connected to the local server and setup with firewalls
  • Full time, competent staff to address issues related to IT security
  • Users and operators are not permitted to change settings on computer systems
  • All USB ports are disabled and printer access is permitted only to team leaders

Training

  • Mandatory data security training sessions for staff members
  • Confidentiality agreements with all staff members

Non-Physical Controls

  • IP address restrictions – staff are authorised to login to portals only from our office IP address (based on platform permissions)
  • All servers are installed with firewalls and anti-virus software
  • Email restrictions on sending and receiving emails to and from specific domains
  • Breach notifications are set up
  • Destruction register is maintained
  • Zoho Vault used for our default password storage with applied IP address restrictions
  • White listing approach on visiting websites
  • Save and store data feature on PCs disabled

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